Patients Code of Conduct

In an effort to provide a safe and healthy environment for staff, visitors, patients and their families, the Cochrane Family Health Team expects visitors, patients and accompanying family members to refrain from unacceptable behaviours that are disruptive or pose a threat to the rights or safety of other patients and staff.

The following behaviours are prohibited:

• No smoking on or around the Cochrane Family Health Team location
• Possession of firearms or any weapons
• Physical assault, arson or inflicting bodily harm
• No loud music or rude behaviour
• No illegal drugs or alcohol
• Throwing objects
• Making verbal threats to harm another individual or destroy property
• Making menacing gestures
• Intentionally damaging equipment property
• Attempting to intimidate or harass other individuals
• Making harassing, offensive or intimidating statements, or threats of violence through phone calls, letters, voicemail, email or other forms of written, verbal or electronic communication
• Racial or cultural slurs or other derogatory remarks associated with but not limited to race, language or sexuality
• No photos within the Cochrane Family Health Team premises
• No recordings by phone or other electronic device within the Cochrane Family Health Team premises

If you are subjected to any of these behaviours or witness inappropriate behaviour, please report to any staff member of the Cochrane Family Health Team. Violators are subject to removal from the facility and / or discharge from practice.

*Adults are expected to supervise children in their care.

Thank you for your cooperation,

Cochrane Family Health Team